March 3, 2016

Life Insurance Complaint Unit

Please contact below Life Insurance company’s complaint unit to highlight / resolve your issue.

Allianz Life Insurance Malaysia Berhad
Contact Person :
1)Encik Mohd Farop bin Sharif (Head, Customer Service Department)
2) Encik Abdul Khalid bin Zulkawi (Head of Customer Feedback Centre)

Address :
Allianz Life Insurance Malaysia Berhad
Complaint Unit
Level 29, Menara Allianz Sentral
203, Jalan Tun Sambanthan
Kuala Lumpur Sentral
50470 Kuala Lumpur

Tel No: 03-2263 6002
Fax No :03-2264 8499
E-mail : complaint.unit@allianz.com.my


AmMetLife Insurance Berhad
Contact Person :
1) Mr Sean Tan (Manager, Complaint Unit)
2) Cik Norhayati Yusof (Manager, Quality Assurance Department)

Address :
AmMetLife Insurance Berhad
Complaint Unit,
9th Floor
Menara AmMetLife
No. 1, Jalan Lumut 50400 Kuala Lumpur

Tel no: 03 – 4047 8000
Fax no : 03 – 4043 8680
E-mail:
customercare@ammetlife.com
feedback@ammetlife.com


AIA Berhad
Contact Person :
1) Mr Chen Seong Onn (Head, Customer Relations Unit)
Tel : 03 -2056 3715 (DID)

2) Ms Shireen Sivamalar (Executive, Customer Relations Unit)
Tel: 03 – 2056 3733 (DID)

Address :
AIA Bhd.
Customer Relations Unit
Menara AIA, 99, Jalan Ampang
50450 Kuala Lumpur

Tel no : 1-300-88-1899
Fax no : 03 – 2056 3791
Email: corporate-ops.my@aia.com


AXA AFFIN Life Insurance Berhad
Contact Person :
Ms Carol Leong Tuck Mee (Customer Care Manager)
Tel: 03 – 2117 6770 (DID)

Address :
AXA AFFIN Life Insurance Berhad
8th Floor Chulan Tower
No. 3, Jalan Conlay
50450 Kuala Lumpur

Tel no : 03 – 2117 6688
Fax no : 03 – 2117 3698
Email : customer.care@axa-life.com.my


Etiqa Insurance Berhad
Contact Person :
1) Puan Suraya binti Ismail (Officer, Support Service, Etiqa Oneline)
2) Puan Wan Zulaika binti Wan Mohammed (Executive, Support Service, Etiqa Oneline)

Address :
Etiqa Insurance Berhad
Level 19, Tower C
Dataran Maybank
No. 1, Jalan Maarof
59000 Kuala Lumpur
Tel no : 03 – 2297 3888
Fax no : 03 – 2297 3800
Email : info@etiqa.com.my


Great Eastern Life Assurance (Malaysia) Berhad
Contact Person :
Chia Chun Yung (Senior Executive)

Address :
Great Eastern Life Assurance (Malaysia) Berhad
Complaints Handling Unit
Menara Great Eastern
303, Jalan Ampang,
50450 Kuala Lumpur

Tel no : 03 – 4813 3738
Fax no : 03 – 4259 8397
Email : feedback@greateasternlife.com


Hong Leong Assurance Berhad
Contact Person :
1) Ms Lim Lee Peng (Manager Customer Care)
Tel: 03 – 7650 1270 (DID)
2) Ms Vemala Nathan (Manager, Compliance)
Tel: 03 – 7650 1818 (DID)

Address :
Hong Leong Assurance Berhad
Operations Division
Level 3, Tower B, PJ City Development
No. 15A Jalan 219, Seksyen 51A
46100 Petaling Jaya, Selangor
P.O.Box 120, 46710 Petaling Jaya
Tel no : 03 – 7650 1818
Fax no : 03 – 7650 1299
Email: customerservice@hla.hongleong.com.my


Manulife Insurance Berhad
Contact Person :
1) Ms Foong Yee Ping (Senior Manager, Customer Service)

2) Ms Low Choon Hiong (Assistant Customer Service Manager)

Address :
Manulife Insurance Berhad
Customer Complaint Unit
P.O. Box 10312,
50710 Kuala Lumpur
Tel no : 03 – 2095 7612/ 2095 7613 (Customer service help line)
Fax no : 03 – 2092 2960
Email : service@manulife.com.my


MCIS Insurance Berhad
Contact Person :
Ms Lalitha Josephine Shariffa (AGM, Compliance)
Tel: 03 – 7652 3923 (DID)

Address :
MCIS Insurance Berhad (formerly known as MCIS Zurich Insurance Berhad)
Complaint Unit
Level 6, Tower I
Wisma MCIS Zurich
Jalan Barat,
46200 Petaling Jaya

Tel no : 03 – 7955 2577 ext 3922/ 3943/ 3923
Fax no : 03 – 7954 3692
E-mail : lalitha@mciszurich.com.my


Prudential Assurance Malaysia Berhad
Contact Person :
1) Ms Ng Li Min (Assistant Director, Customer Engagement)
Tel :03 – 2076 3950 (DID)

Address :
Prudential Assurance Malaysia Berhad
Customer Service
Level 16, Menara Prudential
No. 10, Jalan Sultan Ismail
50250 Kuala Lumpur

Tel no : 03 – 2116 0228
Fax no : 03 – 2032 3939
Email : ng.li.min@prudential.com.my


Sun Life Malaysia Assurance Berhad
Contact Person :
1) Puan Fidya Saleh (Head of Customer Service)
2) Puan Nor Azlina Faizah Hj Mohamad (Manager, Complaint Unit)

Address :
Sun Life Malaysia Assurance Berhad
Level 11,
No. 338, Jalan Tuanku Abdul Rahman
50100 Kuala Lumpur

Tel no : 1-300-88-5055
Fax no : 03 – 2614 3550
Email: wecare@sunlifemalaysia.com


Tokio Marine Life Insurance Malaysia Bhd
Contact Person :
1) Mr. Kuan Jia Shyang (Vice President – Operations)
Tel: 03 2059 7066

2) Ms. Cheng Soo Fun (Assistant Vice President – Customer Service)
Tel: 03 2059 6077

Address :
Tokio Marine Life Malaysia Bhd.
Ground Floor
Menara Tokio Marine Life
189, Jalan Tun Razak
50400 Kuala Lumpur

Tel no : 03 – 2059 6188
Fax no : 03 – 2162 8068
E-mail : jiashyang.kuan@tokiomarinelife.com.my / soofun.cheng@tokiomarinelife.com.my


Gibraltar BSN Life Berhad
Contact Person :
1) Mr Andrew, Lee Poh Chuan (Manager, Complaint Unit)

Address :
Gibraltar BSN Life Berhad
Customer Relationship Unit
Bangunan Gibraltar BSN
16, Jalan Tun Tan Siew Sin
50050 Kuala Lumpur

Tel no : 03 – 2687 2000
Fax no : 03 – 2032 2739
E-mail : andrew.lee@gibraltarbsn.com


Zurich Insurance Malaysia Berhad
Contact Person :
Ms Cheah Siew Ming (Assistant Manager, Customer Care Department)
Tel: 03 – 2146 8357 (DID)

Address :
Zurich Insurance Malaysia Berhad
Complaint Unit,
11th Floor, Menara Zurich
12, Jalan Dewan Bahasa,
50460 Kuala Lumpur

Tel no : 03 – 2146 8000
Fax no : 03 – 2144 0352
Email: siewming.cheah@zurich.com.my