March 3, 2016

General Insurance Complaint Unit

Please contact below General Insurance company’s complaint unit to highlight / resolve your issue.

ACE Jerneh Insurance Berhad
Department Name: Customer Complaints Unit
Contact: Yvonne Yu
Address: Wisma ACE Jerneh, 38 Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +603 2058 3568
Facsimile: +603 2145 8611
E-mail: Inquiries.MY@acegroup.com


AIG Malaysia Insurance Berhad
Department Name: Complaints Handling Unit
Contact: Customer Care Representative
Address: Level 18, Menara Worldwide,198 Jalan Bukit Bintang, 55100 Kuala Lumpur.
Telephone: +603 2118 0318
Facsimile: +603 2118 0288
E-mail: AIGMYComplain@aig.com


Allianz General Insurance Company (Malaysia) Berhad
Department Name: Customer Service Department
Contact: Mohd Farop bin Mohd Sharif / Abd Khalid Zulkawi
Address: Suite 2A-1-G, Level G, Block 2A, Plaza Sentral,
Jalan Stesen Sentral 5, Kuala Lumpur Sentral, 50470 Kuala Lumpur.
Telephone: +603 2264 0520
Facsimile: +603 2264 0602
E-mail: complaints.feedback@allianz.com.my


AmGeneral Insurance Berhad
Department Name: Compliance Unit, Compliance & Operational Assurance Department
Contact: Johisham Jamaludin
Address: Level 20, Menara Kurnia, No. 9, Jalan PJS 8/9 46150 Petaling Jaya, Selangor.
Telephone: 1300 80 3030
Facsimile: +603 2171 3030
E-mail: feedback-amg@ambankgroup.com / customercomplaint@kurnia.com


AXA Affin General Insurance Berhad
Department Name: Customer Service
Contact: Ms Ling Lay Keong / Ms Nermala Narayanan
Address: Ground Floor, Wisma Boustead, No. 71 Jalan Raja Chulan, 50200 Kuala Lumpur.
Telephone: +603 2170 8282
Facsimile: +603 2031 7282
E-mail: customer.service@axa.com.my


Berjaya Sompo Insurance Berhad
Department Name: Customer Service Centre
Contact: Shereen binti Md Arus
Address:
Lot G027G, Ground Floor, Podium Block, Menara BGI, Plaza Berjaya, 12 Jalan Imbi, 55100 Kuala Lumpur
Telephone: +603 2117 2063
Facsimile: +603 2142 4730
E-mail: shereen@berjayasompo.com.my


Overseas Assurance Corporation (Malaysia) Berhad
Department Name: Complaints Handling Unit
Contact: Chong Kah Lay
Address: 17-21, Jalan Medan Tuanku Satu, Medan Tuanku 50300 Kuala Lumpur
Telephone: +603 03-2786 1128
Facsimile: +603 03-2713 6001
E-mail: klchong@oac.com.my


Liberty Insurance Berhad
Department Name: Customer Complaints
Contact: Ms Nages
Address: 9th Floor, Menara Liberty, 1008 Jalan Sultan Ismail, 50250 Kuala Lumpur.
Telephone: +603 2619 9170
Facsimile: +603 2693 1611
E-mail: customercare@libertyinsurance.com.my


Lonpac Insurance Berhad
Department Name: Customer Service/Complaints Unit
Contact: Puan Noor Hayati binti Yaacob (Customer Service Manager)
Address: LG Floor, Bangunan Public Bank, No. 6, Jalan Sultan Sulaiman, 50000 Kuala Lumpur
Telephone: +603 2262 8666
Facsimile: +603 2715 1332
E-mail: complaint@lonpac.com


MSIG Insurance (Malaysia) Bhd
Department Name: Customer Service Department
Contact: Agnes Ang Cheng Wooi
Address: Customer Service Centre, Level 15, Menara Hap Seng 2, Plaza Hap Seng, No 1, Jalan P Ramlee, 50250 Kuala Lumpur.
Telephone: +603 2050 8294
Facsimile: +603 2070 1454
E-mail: agnes_ang@my.msig-asia.com


MPI Generali Insurans Berhad
Department Name: Customer Complaint Unit
Contact: Ho Sook Weng
Address: 8th Floor, Menara Multi-Purpose, Capital Square, No. 8, Jalan Munshi Abdullah, 50100 Kuala Lumpur
Telephone: +603 2034 9888 ext 2139
Facsimile: +603 2692 4716
E-mail: swho@mpib.com.my


Pacific Insurance Berhad
Department Name: Complaints Monitoring Unit
Contact: Ong Boon Hock
Address: Level 6, Menara Prudential, No. 10, Jalan Sultan Ismail, 50780 Kuala Lumpur
Telephone: +603 2176 1188
Facsimile: +603 2026 3898
E-mail: bhong@pacificinsurance.com.my


Progressive Insurance Berhad
Department Name: Complaint Unit
Contact: Ganesan Ramachandran
Address: 9th & 10th Floor, Menara BGI, Plaza Berjaya, No. 12, Jalan Imbi, 55100 Kuala Lumpur
Telephone: +603 2118 8111
Facsimile: +603 2118 8101/8102
E-mail: ganesan@progressiveinsurance.com.my


Pacific & Orient Insurance Co. Berhad
Department Name: Complaint
Contact: Liew Moy Yon
Address: 11th Floor, Wisma Bumi Raya, No. 10, Jalan Raja Laut, 50350 Kuala Lumpur
Telephone: +603 2698 5033 (Ext. 3471)
Facsimile: +603 2692 6700
E-mail: helenyee@pacific-orient.com


Prudential Assurance Malaysia Berhad
Department Name: Customer Engagement
Contact: Complaints Unit
Address: Level 3, Menara Prudential, No. 10, Jalan Sultan Ismail, 50250 Kuala Lumpur
Telephone: +603 2116 0460
Facsimile: +603 2166 0599
E-mail: prufeedback@prudential.com.my


QBE Insurance (Malaysia) Berhad
Department Name: Complaint Unit
Contact: Sunther Kuppan
Address: No. 638, Level 6, Block B1, Pusat Dagang Setia Jaya (Leisure Commerce Square), No. 9, Jalan PJS 8/9, 46150 Petaling Jaya.
Telephone: +603 7861 8779
Facsimile: +603 7873 7430
E-mail: sunther@qbe.com.my


RHB Insurance Berhad
Department Name: Complaint Unit
Contact: Ahmad Zaidi Khairuddin
Address: Level 8, Tower One, RHB Centre, Jalan Tun Razak, 50726 Kuala Lumpur
Telephone: +603 9280 3173
Facsimile: +603 9281 2729
E-mail: zaidi@rhbinsurance.com.my


Tokio Marine Insurans (Malaysia) Berhad
Department Name: Complaint Handling Unit
Contact: Mr. Chan Wai Khoon / Ms. Elynda Ismalinda
Address: 29 – 31st Floor, Menara Dion, 27 Jalan Sultan Ismail, 50250 Kuala Lumpur.
Telephone: +603 2026 9808: Mr. Chan Wai Khoon (ext 3163) / Ms. Elynda Ismalinda (ext 7075)
Facsimile: +603 2026 8867
E-mail: chan.wai.khoon@tokiomarine.com.my / elynda@tokiomarine.com.my


Tune Insurance Malaysia Berhad
Department Name: Complaints Unit
Contact: Eng Yew Wong
Address: Level 9, Wisma Tune, No.19 Lorong Dungun, Damansara Heights, 50490 Kuala Lumpur
Telephone: +603 2087 9000 ext 7880
Facsimile: +603 2094 1263
E-mail: engyew.wong@tuneinsurance.com


Zurich Insurance Malaysia Berhad
Department Name: Complaint unit
Contact: Ms Cheah Siew Ming
Address: Aras 11, Menara Zurich, No. 12, Jalan Dewan Bahasa 50460 Kuala Lumpur
Telephone: +6 03 2146 8000 / 2146 8357 (D/L)
Facsimile: +6 03 2144 1622
E-mail: siewming.cheah@zurich.com.my